Curtains & Blinds is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a quote, book a consultation, or purchase our curtains, blinds, and window furnishing products and services in Surrey and the surrounding areas.
This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Last updated: [31.08.2026]
1. Who We Are
Curtains & Blinds is a window furnishings business based in Surrey, UK, providing supply, measuring, and installation services for curtains, blinds, shutters, and related soft furnishings.
Data Controller: Curtains & Blinds
Address: New Inn Lane, Burpham, Guildford, Surrey, GU47YL, UK
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.
2. What Personal Information We Collect
We only collect information that is necessary to provide our services effectively. Depending on how you interact with us, this may include:
- Contact details – name, email address, phone number, and home or delivery address
- Enquiry and booking information – details submitted through our contact form, quote request form, or phone/email enquiries
- Property details – window measurements, room photos (if provided), and property access notes needed to carry out surveys, quotes, or installations
- Payment information – billing address and payment confirmation (we do not store full card details; payments are processed securely by our third-party payment provider)
- Communication records – emails, messages, or call notes relating to your order or enquiry
- Website usage data – IP address, browser type, device information, and pages visited, collected via cookies and analytics tools (see Section 7)
We do not knowingly collect sensitive personal data (such as health or financial background information) unless voluntarily provided and relevant to a specific request.
3. How We Collect Your Information
We collect personal information when you:
- Fill in an enquiry, quote, or contact form on our website
- Book a home consultation, measuring appointment, or installation
- Call, email, or message us directly
- Make a purchase or payment for our products or services
- Subscribe to our newsletter or promotional updates
- Browse our website (via cookies and similar tracking technologies)
- Leave a review or testimonial
4. How We Use Your Information
We use your personal data for the following purposes, and only where we have a valid legal basis to do so:
| Purpose | Legal Basis |
|---|---|
| Providing quotes, measuring services, and installations | Performance of a contract |
| Processing orders and payments | Performance of a contract |
| Responding to enquiries and customer service requests | Legitimate interest |
| Scheduling appointments and sending reminders | Performance of a contract |
| Sending marketing communications (only with consent) | Consent |
| Improving our website and services | Legitimate interest |
| Complying with legal, tax, and accounting obligations | Legal obligation |
| Preventing fraud and ensuring website security | Legitimate interest |
You may withdraw consent for marketing communications at any time (see Section 9).
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with trusted third parties strictly where necessary, including:
- Installers and fitting teams working on our behalf to complete measuring or installation jobs
- Payment processors to securely handle transactions
- IT and website hosting providers who support our website and booking systems
- Marketing or email platform providers (only if you have opted into communications)
- Regulatory or legal authorities, where required by law
All third parties we work with are required to handle your data securely and in line with UK data protection law.
6. How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
- Customer and order records: retained for up to 6 years to meet accounting and tax obligations
- Enquiry data (no order placed): retained for up to 12 months, then securely deleted
- Marketing consent records: retained until you unsubscribe or withdraw consent
- Website analytics data: retained according to our analytics provider’s standard retention periods
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience, understand website traffic, and support marketing efforts.
Types of cookies we may use:
- Essential cookies – required for the website to function correctly
- Analytics cookies – help us understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies – used to deliver relevant adverts (only with your consent)
You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect website functionality.
8. Data Security
We take the security of your personal information seriously and have appropriate technical and organisational measures in place to protect it against unauthorised access, loss, misuse, or alteration. This includes secure website hosting, restricted access to customer records, and secure payment processing through trusted third-party providers.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right to access – request a copy of the personal data we hold about you
- Right to rectification – ask us to correct inaccurate or incomplete data
- Right to erasure – request that we delete your personal data, where applicable
- Right to restrict processing – ask us to limit how we use your data
- Right to object – object to processing based on legitimate interest or direct marketing
- Right to data portability – request your data in a portable format
- Right to withdraw consent – withdraw previously given consent at any time
To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond within one month, as required by law.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled: www.ico.org.uk
10. Children’s Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch:
Curtains & Blinds
Address: New Inn Lane, Burpham, Guildford, Surrey, GU47YL, UK